A Solution Machine

Our leadership team has sat in your chair, with your resources, and knows what you face on a daily basis. We are here to ensure that our team is relentless in delivering results for your business, your organization, and for you personally.

Leadership Team

    

In a career spanning more than 20 years as a marketer, business development executive and general manager, Mark has held key leadership positions, including President and General Manager at Ameritech – now part of AT&T, as well as Dell and Microsoft. Having been a senior leader at leading hardware, software and telecommunications companies, Mark has an exceptionally well-rounded view of business ecosystem design and management and the nature of the way technology is shaping our world.

Mark worked in health care early in his career at the Boston Consulting Group where he encountered early end-to-end patient management thinking and helped to structure a relationship between Mayo clinic and a new PPO provider.
Skilled at identifying adjacent markets for business growth, as a corporate development executive, Mark has created over $1B in new venture revenue via acquisitions and alliances. Notably among these was Ameritech’s entry into the field of security monitoring which resulted in Ameritech becoming the number two player in that industry.

As Vice President of Marketing for Dell’s Small and Medium Business division, Mark was responsible for over $8B in revenue and a $350M marketing budget. During his tenure, he and his team reduced marketing cost per unit sold by more than 50 percent, while nearly doubling share and improving brand perception. He also created Dell’s Solution Provider Direct program which the Wall Street Journal called “a beautiful strategy.”

In his role as a GM, Mark has led multi-billion dollar business units with thousands of employees including Dell’s US Consumer Systems business and served as CEO of Supercircuits, a Carlyle Group portfolio company which was twice named to Inc. Magazine’s list of fastest growing companies in America. As SVP of marketing with Ameritech, Mark was one of a team of a dozen expatriates who turned a $4B stake in newly privatized European telco Teledanmark into $10B. As a result, he is intimately familiar with successfully managing both small and large scale organizational change.

Originally from Zimbabwe, Mark has an undergraduate degree with Highest Distinction from the University of Minnesota and an MBA from Wharton. He has been recognized by B to B Magazine as one of the top 15 Direct Marketers in the US.

An experienced executive with a rich background in consulting, sales and marketing spanning three decades, Bob is a veteran at building strong relationships with thought leaders and leading corporations and delivering step-level operational and financial improvement projects for clients across multiple industries. He began his career with IBM sales and marketing where he was consistently recognized with sales and performance awards. Subsequently, he rose through the IBM management ranks, gaining valuable marketing and general management experience along the way.

Bob migrated to Consulting Sales in 1989 as an Officer at Gemini Consulting, and later CSC Index, PriceWaterhouse Coopers, and Accenture, contributing several hundred millions of dollars in consulting revenue. At Gemini, he teamed with other Business Development Executives to develop a structured sales process for a professional services company. A few of his early successes were with Abbott Labs, Baxter, NCR and Bethlehem Steel.

After being recruited by Jim Champy at CSC Index, Bob collaborated with thought-leaders such as Peter Drucker, Michael Porter, Michael Tracey, and Robert Kaplan, and pioneered dozens of successful reengineering engagements in the US. As the North American sales leader for Index, he saw their revenue grow from $25M to $250M in 5 years. At Coopers & Lybrand (now PricewaterhouseCoopers), Bob was part of the European Theatre leadership team and a member of the PwC Marketing Counsel, while also leading three of PwC’s largest accounts. In addition, Bob has held partner-in-charge roles at Cigna and Cisco Systems.

Bob continued his Health and Life Sciences experiences at Accenture as a member of the Payer practice, working with several large payer organizations selling and delivering case management, enrollment, patient management and outsourcing solutions. He was a Client-Partner in Accenture’s Health and Life Sciences Practice with responsibility for Humana and BCBS, including a partner-in-charge position at Humana in Louisville, Kentucky where he worked until his daughter passed away from Hodgkin’s disease in 2007, a personal crisis that came with an 8 year unwanted fellowship with various facets of healthcare. It ignited an ongoing passion to be part of the solution in reinventing healthcare in the US.

Bob has an undergraduate degree in business from Western Michigan University and a master’s degree in Urban Education from the University of Michigan.

A versatile consulting executive, Jim brings over 40 years’ experience in the high technology and business process consulting domains to this role.   His 17-year tenure at IBM included executive positions in sales and marketing, practice leadership in IBM Global Services, and launching a consulting joint venture with Ernst & Young.  He led multiple industry practices at Cap Gemini, and as a partner at PWC Consulting, he was a key member of the partner team that launched the PWC Client Relationship Management program to develop and expand relationships with the firm’s top 200 clients worldwide.   

Jim specializes in developing deep relationships with new client executives, identifying critical issues and proposing solutions, as well as extending and expanding relationships with existing clients.

He brings more than 15 years of experience in Brand Management, Strategy Consulting, Investment Banking Operations and General Management to this role, where he leads the operations and marketing strategies, while also serving as a senior consultant.

While at Reckitt Benckiser, a major consumer package goods company, Mark led brand teams for major household brands including French’s and Woolite. Subsequently, Mark served as CEO of a manufacturing and chemical division of J.F. Daily International, before continuing his career in investment banking where he held the position of VP of Global Trading Operations at Goldman Sachs.

Mark has a BS in Mechanical Engineering and an MBA from the University of Rochester where he was a multi-sport athlete in both Soccer and Hockey. He continues to challenge himself outside of the business environment as a multi Iron Man finisher.

Innovation Board

The Consilient Innovation Network ecosystem of specialists was deliberately crafted around the core principles of the Medici Effect. We provide your organization a targeted Dream Team of advanced leadership resources, allowing you to anticipate future needs and “skate to where the puck is headed.”

We believe in the human-centered collaboration and the fluid delivery of networked ideas that influence organizational innovation. Our competitive advantage is leveraging our culture and ecosystem of diversity and excellence to create optimized and holistic solutions.

We paint a picture of what could be and how to get there, and partner with you to manifest that future.

Jack Gilbert

Consilient Faculty, Healthcare

Director of Trans-Disciplinary
Institute for Innovation in Healthcare,
Arizona State University

Dr. Don Zhang

Consilient Faculty, Healthcare

Internationally recognized OMD
PHD in Integrative Medicine

Gary Thompson

Consilient Faculty, Healthcare

CEO & Founder, CLOUD, Inc.
Former Chairman of the Board,
Northwestern University IT Committee

Ann Shippy, MD

Consilient Faculty, Healthcare

Board Certified Internist,
Former IBM Executive
Functional & Holistic Integrative Medicine

Don Parker

Consilient Faculty, Healthcare

CEO, Carrier Clinic
Masters of Science in Behavioral Health

Isaac Mullah

Consilient Faculty, Healthcare

Former CEO,
Baycare Health System

Carolyn Hendrickson

Consilient Faculty, Healthcare

CEO, Tandem Group
PHD, Organization Design & Development

Dennis “Genpo” Merzel

Consilient Faculty, Healthcare

Founder, Big Mind
Zen Master

Hardy North

Consilient Faculty, Healthcare

Former CIO,
St. Luke’s Health System

About Us

The Consilient Innovation Network ecosystem was designed around the core principles of the Medici Effect, providing exemplary leadership with our Dream Team of pioneering specialists to help you “skate to where the puck is headed.” Learn how to survive the next wave of innovation and achieve corporate longevity today.

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